Terms of Service

By creating an account, or otherwise accessing or using the Platform and all related websites, applications, and services (collectively, the "Platform"), you enter into a legally binding agreement with Vocograph ("we," "us," or "our") and agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional policies incorporated herein by reference. Users who register to offer voice autographs are referred to as "Creators"; users who purchase or request voice autographs are referred to as "Fans." If you do not agree to these Terms in their entirety, you must not use the Platform. Vocograph is currently operated as a sole proprietorship doing business under the trade name "Vocograph." These Terms will be updated to reflect the legal entity name and registered address upon completion of formal business entity formation. Legal inquiries may be directed to [email protected] at any time.

You must be at least 13 years of age to use Vocograph as a fan. Creators must be at least 18 years of age. By creating an account, you affirmatively represent and warrant that you meet the applicable minimum age requirement, that you have the legal capacity to enter into a binding agreement under the laws of your jurisdiction, and that your use of the Platform does not violate any applicable law or regulation. We do not independently verify age at registration. You are solely responsible for the accuracy of this representation. Providing a false representation of age to circumvent eligibility requirements is a material breach of these Terms and may result in immediate account termination.

Vocograph is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us at [email protected].

If you are accepting these Terms on behalf of a legal entity such as a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" in these Terms shall refer to that entity.

Vocograph is a technology platform that operates a two-sided digital marketplace connecting fans with creators (artists, performers, and other public figures) who offer personalized voice autograph recordings. Vocograph's role is solely that of a technology facilitator and marketplace operator. We provide the infrastructure, payment processing pipeline, and delivery mechanism that enables transactions between fans and creators. A voice autograph may be offered and delivered in audio-only form or, where the creator has chosen to offer it that way, in audiovisual form comprising the creator's vocal performance together with the video captured with it. References in these Terms to a voice recording, an audio recording, or a delivered recording apply equally to a voice autograph delivered in audiovisual form and to its visual content, including any still frame extracted from it, unless the context requires otherwise.

Vocograph is not a talent agency or an employer of creators who offer services on the Platform. Where a creator has set a product price above zero, the creator is the merchant of record for that order and payment for it is processed on the creator's own connected payment account; Vocograph is not the seller of the recording and is not the merchant of record for that order. Where a creator has set the product price at zero, so that the only amount payable is Vocograph's service fee, Vocograph is the merchant of record for that amount, the charge is made on Vocograph's own payment account, and Vocograph is the party to whom that amount is paid. Vocograph's role in either case is limited to supplying the marketplace, the payment pipeline, and the delivery mechanism; in neither case does Vocograph create, commission, direct, or supply the recording itself. Creators are independent third parties who set their own availability, craft their own recordings, and are solely responsible for the content they deliver. Vocograph does not direct, supervise, control, or employ creators in connection with the performance of any recording. Nothing in these Terms or the structure of the Platform creates an employment, agency, joint venture, or partnership relationship between Vocograph and any creator.

Vocograph is not a party to the underlying creative transaction between a fan and a creator, and the fact that Vocograph is the merchant of record for the service fee on a zero-price order does not make Vocograph the author, performer, or supplier of the recording delivered on that order. Any dispute regarding the quality, content, timeliness, or nature of a delivered voice autograph is a matter between the fan and the creator, except to the extent that these Terms or our moderation policies specifically provide for Vocograph's involvement. Vocograph shall not be liable for the acts, omissions, errors, representations, warranties, breaches, negligence, misconduct, or unlawful behavior of any creator or fan using the Platform. You acknowledge and agree that your use of the Platform and your transactions with other users are at your own risk.

Where a creator enables custom requests on an offering, any text you supply telling that creator what to say is a request made by you to that creator. It is not a specification, a work order, a script the creator is bound to perform, or a guarantee of performance by Vocograph or by the creator. Vocograph supplies only the technical means by which a request is transmitted to the creator you selected. Vocograph does not review requests before transmission, does not verify that a creator will act on any request, does not supervise how a creator responds to one, and does not enforce a creator's response to one. Any statement a creator makes about the kinds of requests they will accept, the form or length a request should take, or the manner in which they will respond to requests is that creator's own representation. Vocograph does not verify, adopt, guarantee, or enforce any such statement, and no such statement becomes a term of any agreement between you and Vocograph.

Vocograph and each creator are separate parties to separate agreements. The obligations a creator owes to Vocograph under the Vocograph Creator Agreement — including any obligation concerning the content, responsiveness, or timeliness of a delivered recording — are owed to Vocograph alone and exist for Vocograph's benefit alone. No fan is a third-party beneficiary of that agreement, no fan acquires any right to enforce it or to require Vocograph to enforce it, and Vocograph's decision whether or not to take action against a creator under it is a matter for Vocograph's discretion. Your rights in respect of any order are those set out in these Terms, those arising under your contract with the creator, and those available to you under mandatory consumer protection law.

To access most features of Vocograph, you must create an account. When registering, you agree to provide accurate, current, and complete information, including your legal name and a valid email address. You agree to maintain and promptly update your account information to keep it accurate and complete at all times. Providing false or misleading registration information is a breach of these Terms.

Creator accounts require additional identity information during onboarding — including date of birth — as required by our payment processor Stripe for identity verification and payout eligibility. This information is collected and processed by Stripe subject to Stripe's Privacy Policy.

You are solely responsible for maintaining the confidentiality of your account credentials, including your password, and for all activity that occurs under your account, whether or not you authorized that activity. You must notify us immediately at [email protected] if you become aware of any unauthorized access to or use of your account. Vocograph will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

Vocograph reserves the right to refuse registration, cancel accounts, or decline service to any person at any time, for any reason, in our sole discretion. You may not create more than one account without our express written permission, and you may not create an account on behalf of another person unless you have documented legal authority to do so.

If your account remains inactive for 24 consecutive months, Vocograph may close it after giving you notice by email as described in our Privacy Policy. Closing your account for inactivity ends your license to any digital collectibles in your library and results in their deletion. Signing in at any time before closure keeps your account and your collectibles. We encourage you to download and retain copies of your delivered collectibles for safekeeping, as described in Section 21 of these Terms.

When you submit a request for a voice autograph as a fan, you authorize Vocograph to place a payment hold (authorization) on your payment method for the full amount due, including the service fee, at the time of submission. This authorization-and-capture model means that your funds are reserved but not yet captured. The hold will be captured upon successful delivery of the completed voice autograph collectible, or automatically released if the creator does not fulfill the order within the 7-day fulfillment window described below.

What you are purchasing is a single, personalized digital voice autograph collectible — a one-time recording created by the specified creator in response to your submitted request. You are not purchasing guaranteed access to the creator, a personal relationship, ongoing communication, a specific outcome or message, or any right to the creator's time beyond the single recording. The creator retains full creative control over how they respond to your request within the bounds of these Terms and applicable law.

A personal message and a photo are included with every order at no additional charge. Both are optional — you may supply one, both, or neither — and you supply them after checkout rather than at the time you pay. Once your payment is authorized there is a short holding period during which you may add or change your message and photo before your order is released to the creator; you may also release it to the creator sooner by choosing to send it immediately. You may continue to edit your message and photo until the creator records your voice autograph, after which they are fixed as part of the delivered collectible. A creator may choose not to accept a personal message or photo on a particular offering.

Some offerings ask you to tell the creator what to say. Where a creator has enabled this on an offering, you must provide that text at checkout in order to submit your request, and it cannot be edited, replaced, or withdrawn after your order has been created, because the creator may begin recording from it immediately. This text is separate from the personal message described above: it is an instruction to the creator about the content of the recording, and it is subject to the same standards as everything else you submit, as described in Section 6 and Section 9 of these Terms.

Submitting a custom request does not create an entitlement to a recording containing that exact content. The creator retains the creative discretion described above in responding to it, and may in their sole discretion decline the request, fulfill part of it, respond to it in their own words, condense or paraphrase it, decline any element of it, or decline to record at all. A creator may decline a request for any reason or for no reason, including because they consider it unsuitable, and is never obliged to explain a decision to decline. A creator will not record content that would breach Section 6, Section 9, or Section 10 of these Terms, and is not obliged to record content that they judge, in good faith, to be inconsistent with those Sections.

If the creator does not deliver a recording in response to your request, the amount authorized for that order is not captured, the authorization on your payment method is released, and no charge is made — whether the creator declined your request, was unable to fulfill it, or did not act on it. You are never charged for a request that is not fulfilled. Where a creator does deliver a recording, the amount authorized for that order is captured, and Section 5 applies.

Once you submit a request, the creator has 7 calendar days from the time of your submission to deliver the completed voice autograph. If the creator does not deliver within this window, the order is automatically cancelled, the authorization hold on your payment method is released, and no charge is made. You may then resubmit your request or choose another creator. Vocograph will use commercially reasonable efforts to process automatic releases promptly, but actual reversal timelines on your payment method are subject to your bank's processing times.

By submitting a request, you represent that any photo, personal message, custom request text, or other content you supply in connection with your request — whether at checkout or afterwards — complies with Section 6 of these Terms.

If you believe a delivered voice autograph does not comply with these Terms — for example, because it contains prohibited content as described in Section 9 — you may report it to Vocograph at [email protected] and we will review the matter under our moderation policy described in Section 14. Dissatisfaction with the creative content of a delivery that otherwise complies with these Terms does not constitute grounds for a refund, as the creator retains full creative discretion over how they respond to your request.

Amounts charged for a delivered voice autograph collectible are final and non-refundable, except as expressly provided in these Terms or as required by applicable law. Each voice autograph is a uniquely personalized digital good created specifically for you at your request; it has no resale value to Vocograph, to the creator, or to any other party, and its creation requires the irreversible expenditure of the creator's time and effort. For this reason, we do not offer refunds, credits, or exchanges on delivered orders on the ground that you have changed your mind, that you no longer want the recording, or that you are dissatisfied with the creative choices the creator made in responding to your request. This paragraph applies to the price of the offering and to the service fee alike.

Where a creator has enabled custom requests on an offering, the paragraph above applies to a recording that responds to your request, whether or not it does so in the way you had in mind, and whether or not the creator adopted every element of what you asked for. It does not, and is not intended to, exclude or limit any remedy you have under mandatory consumer protection law where a delivered recording is not as described, is not of satisfactory quality, or does not correspond to what you were told you would receive. If you believe a delivered recording does not respond to the request you submitted at all, you may report it to Vocograph at [email protected]. Vocograph will review the report under Section 14 of these Terms and may remove or withhold the recording under Section 7 of these Terms. Vocograph does not undertake to arbitrate the creative merits of a delivered recording, to require a creator to re-record, or to obtain any outcome from a creator on your behalf, and nothing in this Section obliges Vocograph to do so.

Where a creator does not deliver a recording within the 7-day fulfillment window, your payment hold is automatically released as described in Section 4 and no charge is made. That automatic release is not a refund and is not processed through any chargeback mechanism; it is the release of an authorization that was never captured.

If you believe you have been charged in error, or that a delivered recording does not correspond to your order, we ask that you contact us at [email protected] before contacting your bank or card issuer, so that we have an opportunity to review the order. Contacting us first is a request, not a condition, and nothing in these Terms restricts, waives, or is intended to restrict or waive any right you hold as a cardholder under the rules of your card network or under applicable law, including your right to dispute a transaction with your issuer. Where a dispute is raised with an issuer, Vocograph and the creator may submit to the issuer, through our payment processor, the records held about the order — including the date and time of your request, the text of any custom request you submitted, the name the recording was addressed to, the version of these Terms in force when you ordered, any acknowledgment you gave at checkout, the delivery record for the recording, and any subsequent access or download records — for the purpose of responding to the dispute. Where a dispute is decided against Vocograph or the creator, Vocograph may suspend or close the account concerned and may decline to accept further orders from it.

For users located in the European Union or the United Kingdom: you may have a statutory right to withdraw from a purchase within 14 days under EU Directive 2011/83/EU or equivalent UK consumer law. However, by submitting a voice autograph request and expressly requesting that the digital content creation process begin immediately, you acknowledge that you waive your right of withdrawal once your order is released to the creator — whether because you chose to send it immediately or because the holding period during which you may add a personal message and photo has elapsed — or once the completed collectible has been delivered to you, whichever is earlier. You will be prompted to provide this express acknowledgment at checkout. This waiver does not affect any other mandatory consumer rights you may have under the law of your EU member state or the United Kingdom.

When you upload a photo, submit a personal message, or supply custom request text as part of a voice autograph request, you retain full ownership of that content. By submitting it, however, you grant Vocograph a limited, non-exclusive, royalty-free, worldwide license to store, process, and transmit that content solely for the purpose of fulfilling your order, delivering it to the creator you selected, and assembling and making available to you the collectible you purchased. This license continues for as long as Vocograph retains the delivered collectible under our Privacy Policy, so that the collectible can continue to be made available to you. Where an order is cancelled before delivery, the license terminates on cancellation, except to the extent that retention is required for legal compliance, dispute resolution, or record-keeping purposes as described in our Privacy Policy.

Where Vocograph makes available a means by which a collectible may be made publicly available through the Platform, and you use that means to make a collectible incorporating content you submitted publicly available — whether to unauthenticated visitors, to recipients of a link, or to any group of persons wider than yourself and the creator concerned — you additionally grant Vocograph a non-exclusive, royalty-free, worldwide license to reproduce, display, and communicate that content to the public as part of that specific collectible, for so long as that collectible remains publicly available and for a further period of no more than thirty days thereafter, limited to what is necessary to allow copies held in caches and by third parties to lapse. This additional license arises only from your own act of making that collectible publicly available; it is limited to the display of that collectible as assembled by the Platform; it is not sublicensable, except to the hosting, storage, and content delivery providers acting on Vocograph's behalf that are identified in our Privacy Policy; and it confers no right to use your content in advertising or promotional material, to use it separated from that collectible, or to use it in any other context. You may withdraw a collectible from public availability at any time, and the additional license granted by this paragraph lapses accordingly, subject only to the thirty-day period stated above.

You represent and warrant that: (a) you own all rights in any photo you upload or have obtained all necessary permissions from the rights holder; (b) the photo does not depict any identifiable third party without that person's documented consent; (c) the photo does not depict any person under the age of 18 unless you are the parent or legal guardian of that minor and have obtained the minor's consent and you take full legal responsibility for such upload; (d) the photo does not constitute or contain illegal content of any kind, including but not limited to content that is defamatory, obscene, or in violation of any person's privacy rights.

The representations and warranties in the preceding paragraph apply with full force to any collectible you make publicly available through the Platform, and by making a collectible publicly available you give them again as at that time in respect of public display specifically. Permission to use an image privately is not permission to publish it. You are solely responsible for confirming that every right you hold in an image forming part of a collectible you have made publicly available extends to public display, including where the image was taken by another person, was supplied to you by another person, was obtained from any source that licenses images for personal or non-commercial use only, or depicts any identifiable person.

Personal messages and custom request text you submit must not instruct or request that the creator: defame, disparage, or make false statements of fact about any identifiable person; impersonate any real individual, or speak in the voice, persona, or identity of any other person, character, or public figure, other than a character or persona voice in which that creator publicly offers voice autographs; make specific factual claims about any third party; name, address, or refer to any identifiable third party in a manner that could constitute harassment, stalking, intimidation, or the disclosure of private information; produce sexual, sexually suggestive, or adult content of any kind, including content of that character involving the creator personally, which is prohibited absolutely under Section 10 of these Terms; perform, read, reproduce, or substantially replicate any third-party copyrighted or otherwise protected work, including song lyrics, poetry, scripted dialogue, or a protected character's catchphrase or manner of speech; give medical, legal, financial, safety, or other professional advice, or make statements a recipient could reasonably act on to their detriment; endorse any product, service, cause, candidate, or position; produce content directed at, about, or intended for any person under the age of eighteen other than an ordinary personal greeting; or produce audio intended or reasonably likely to be used to train, fine-tune, clone, or synthesize a voice model, or to authenticate against any voice-based security or identity system. This list applies with particular force to custom request text, which a creator may be asked to read or perform aloud, and it is not exhaustive: you must not request anything that would cause a delivered recording to breach these Terms or applicable law.

A creator has an unconditional right to decline any request, and Vocograph has an unconditional right to reject, withhold, redact, or remove any request or any part of a request, on any of the grounds set out above or on any other ground. Where a request is declined, rejected, or removed before a recording has been delivered, the request is not fulfilled, the amount authorized for that order is not captured, the authorization on your payment method is released, and no charge is made. Where a recording has already been delivered and payment captured, Section 5 and Section 7 of these Terms govern what happens to the recording and to the amounts charged. Neither a creator's decision to decline a request nor Vocograph's decision to reject one gives rise to any entitlement to compensation, to a substitute recording, to a re-submission at no cost, or to any other remedy against Vocograph or the creator.

You are solely responsible for the legality and appropriateness of everything you submit, and you bear sole liability for any claim, loss, penalty, or cost arising from it, including where the content you requested was recorded and delivered. Neither Vocograph nor the creator reviews, verifies, clears, or obtains rights in the content you request, and a creator's decision to record what you asked for is not a representation by anyone that it was lawful to do so. Your indemnity under Section 17 of these Terms extends to every claim arising from content you requested, whether or not that content was recorded, delivered, or subsequently removed.

Creators retain full copyright ownership of the recordings they create on the Platform, including the visual content of any voice autograph delivered in audiovisual form. By delivering a completed voice autograph through the Platform, a creator grants Vocograph a limited, non-exclusive, royalty-free license to host, store, encode, compress, transcode, transmit, and deliver that recording, and to extract and display a still frame from it as the preview image of the collectible, solely for the purpose of fulfilling the fan's order and providing the associated digital collectible. Except where a collectible incorporating the recording is made publicly available through the Platform and the creator has granted the corresponding license under the Vocograph Creator Agreement, this license does not permit Vocograph to resell, redistribute, publicly broadcast, or commercially exploit the recording beyond its delivery to the purchasing fan.

By delivering a voice autograph, the creator also grants the purchasing fan a personal, non-exclusive, non-transferable, non-sublicensable license to access, store, and use the recording for personal, non-commercial purposes only, subject to the restrictions set forth in Section 8 of these Terms. This fan license is automatically granted upon successful delivery and payment capture.

Vocograph does not pre-screen, review, or approve creator-submitted voice recordings before they are delivered to fans. Creators are solely responsible for ensuring that their recordings comply with these Terms, applicable law, and any applicable third-party rights. Vocograph reserves the right to remove or withhold a delivered recording post-delivery if we determine, in our sole discretion, that it violates these Terms, infringes any third-party rights, or otherwise constitutes harmful, illegal, or prohibited content. Removal or withholding of a delivered recording under this Section does not of itself entitle the fan to a refund, to a replacement recording, or to any other remedy against Vocograph, and does not entitle the creator to additional or substitute compensation. Any remedy the fan has in those circumstances is the remedy available to the fan under mandatory consumer protection law, as described in Section 11 of these Terms. Creators acknowledge that they are independent actors and that Vocograph's hosting and delivery of their content does not imply endorsement of or responsibility for that content.

Upon delivery of a completed voice autograph and successful payment capture, you as the fan receive a personal, non-exclusive, non-commercial, non-transferable license to access and enjoy the digital collectible for your own private use. This license is strictly limited to personal enjoyment and does not constitute ownership of any underlying intellectual property rights in the recording, artwork, or collectible card design.

You may not: (a) resell, rent, lease, or otherwise commercially exploit the voice autograph or collectible in any form; (b) redistribute, share, publicly post, or broadcast the recording, or any video, audio, or still frame extracted from it, on any platform — including social media, streaming services, or podcasts — without the creator's prior written consent; (c) create derivative works based on the recording, including remixes, mashups, transcriptions, or AI training datasets; (d) use the collectible or recording for any commercial purpose, including advertising, endorsement, or promotional material; (e) mint the collectible or any element thereof on any blockchain or convert it into a non-fungible token or similar digital asset without Vocograph's express prior written consent; (f) reverse engineer, extract, or isolate components of the collectible card or underlying audio or video file for any unauthorized purpose; (g) use the recording, or any still frame or other part of it, or permit any other person to do so, to train, fine-tune, or otherwise develop any artificial intelligence or machine learning system, to clone, synthesize, or generate any voice, voice model, face, likeness, avatar, or character model, or to create any blended, composite, or averaged voice, face, or likeness containing data derived from the recording, whether or not the result is recognizable as the creator; or (h) sell, transfer, or otherwise make the recording available to any third party for any of the purposes described in paragraph (g).

This license is personal to you and may not be assigned or transferred to any other person or entity. Vocograph may in the future implement a gifting feature that allows licensed transfer of a collectible to another user under defined conditions; any such transfer will be governed by the terms applicable to that feature. Unauthorized transfer or use of a collectible is a breach of these Terms and may result in account termination and legal action. Where Vocograph makes available a means by which a collectible may be made publicly available through the Platform, your use of that means in accordance with these Terms is not a breach of paragraph (b) of this Section, and the creator's consent to public display by that means is given to Vocograph under the Vocograph Creator Agreement rather than separately to you. Nothing in this paragraph permits you to extract, re-host, or redistribute the recording itself, or any video, audio, or still frame extracted from it, or to make the recording available by any means other than as part of the collectible as assembled by the Platform, and paragraph (b) continues to apply in full to any such use. Public availability of a collectible is not part of what you purchase, is not guaranteed for any period, and may cease at any time — including where the creator withdraws consent to public display, where Vocograph removes or restricts the collectible under Section 13 or Section 14 of these Terms, or where the means of making collectibles publicly available is changed or discontinued. The cessation of public availability does not affect your license to access the collectible privately, and does not of itself entitle you to a refund or to any other remedy, without prejudice to any right you hold under mandatory consumer protection law.

The following conduct is strictly prohibited on the Platform for all users, whether fans or creators. Violation of any of these prohibitions may result in immediate account suspension or termination, removal of content, reporting to law enforcement, and pursuit of applicable legal remedies.

You may not: (a) submit, upload, create, or distribute any child sexual abuse material (CSAM) or any content that sexualizes minors in any way — violations will be reported to the National Center for Missing and Exploited Children (NCMEC) and relevant law enforcement without notice; (b) engage in or facilitate harassment, targeted abuse, intimidation, or threatening behavior toward any user, creator, fan, or third party; (c) impersonate any real person, including but not limited to celebrities, musicians, voice actors, performers, public figures, or other creators on the Platform, whether in your account profile, submitted requests, or delivered recordings; (d) engage in fraud, misrepresentation, or deceptive conduct of any kind; (e) send unsolicited commercial communications or spam through the Platform's messaging or request systems; (f) attempt to circumvent Platform payment processing by soliciting or accepting off-Platform payment for services arranged through Vocograph; (g) submit fan requests that ask a creator to produce defamatory statements about any identifiable person, make recordings involving third parties without their documented consent, or otherwise produce content that would harm or expose third parties to legal liability.

Creators additionally may not: (h) submit AI-generated voice recordings, voice-cloned audio, or recordings that were not personally recorded by the creator themselves; (i) solicit fans to move transactions off the Platform or otherwise contact fans outside the Platform for commercial purposes related to services offered through Vocograph; (j) use the Platform to collect personal information from fans beyond what is necessary to fulfill a recording request. Fans additionally may not: (k) contact creators outside the Platform to solicit or arrange voice autograph services for commercial consideration in circumvention of the Platform. Vocograph reserves the right to determine, in its sole discretion, whether any content or conduct violates these prohibitions.

Vocograph strictly prohibits all sexually explicit, pornographic, or adult-oriented content on the Platform at this time. This prohibition applies to creator recordings, including the visual content of any recording delivered in audiovisual form and every still frame extracted from it, to fan-submitted photos and messages, to profile content, and to all other user-generated material. No visual content that is sexually explicit, pornographic, or adult-oriented may be delivered through the Platform, and no visual content may depict or present any person as being under the age of eighteen in any sexual or sexualized context. No exceptions are made for any category of user, verification status, or claimed artistic intent.

Creators may not accept or fulfill requests for adult content of any kind. Fans may not submit requests for adult content. Any account found to be soliciting, delivering, or facilitating adult content will be immediately terminated without notice, and no refund will be made except as required by applicable mandatory consumer protection law.

Vocograph may in the future introduce a separate, age-verified adult content tier governed by its own distinct terms, enhanced age verification requirements, and applicable legal compliance framework. Any such tier will be governed by separate terms and will require affirmative opt-in. Announcement of a future adult content tier does not constitute any commitment to implement it. Until such a tier is formally launched with its own governing terms, this prohibition is absolute.

All payment processing on the Platform is handled by Stripe, Inc. and its affiliates ("Stripe"). By making or receiving payments through the Platform, you acknowledge that you are subject to Stripe's Terms of Service and Privacy Policy in addition to these Terms. Vocograph does not store your full payment card information. All sensitive financial data is handled directly by Stripe in accordance with applicable Payment Card Industry Data Security Standards (PCI-DSS).

Vocograph uses an authorization-and-capture model for all requests. When you submit a request, a hold is placed on your payment method for the full amount due — the product price, which may be zero, and the service fee. Funds are captured only upon successful delivery of your voice autograph collectible. If the creator does not fulfill within the 7-day window, the hold is released in full and no charge is made.

Fans pay the following amounts at checkout, all of which are displayed in full before you confirm your request:

(a) Product price: the price set by the creator for the offering. A creator may set a product price of zero dollars ($0.00) — a "zero-price offering". A zero product price does not mean the order is free. The service fee described in paragraph (b) applies to every request, including every request for a zero-price offering, and on a zero-price offering that fee is the entire amount you pay. The total amount you will be charged is always displayed in full before you confirm.

(b) Service fee: a service fee is added to every request. It covers payment processing and platform costs, and is calculated as a percentage of the product price plus a fixed per-transaction amount, subject to a minimum fee that applies where that calculation would otherwise fall below it. Because of that minimum, the service fee on a low-priced offering may be a large proportion of what you pay, and on a zero-price offering it is all of what you pay. The exact amount is shown at checkout before you confirm. This fee is part of the authorization hold placed at submission and is released in full if the order expires unfulfilled — it is only collected upon successful delivery.

Current fee rates and worked examples are published at vocograph.com/fees and updated whenever rates change. Vocograph will provide at least 30 days' advance notice of any rate change, as described in Section 19. All fees are displayed in full at checkout before you confirm any request.

If an order expires unfulfilled, the entire authorization hold — both the product price, which may be zero, and the service fee — is released and no charge is made. Once an order is fulfilled and payment is captured, all amounts charged are final, except as required by applicable law. Nothing in this Section limits or excludes any refund, price reduction, repair, replacement, or other remedy you are entitled to under mandatory consumer protection law that applies to you — including the French Consumer Code, the Consumer Rights Act 2015 in the United Kingdom, Directive (EU) 2019/770 and the national legislation implementing it in the European Union, applicable United States federal and state consumer protection law, and the mandatory consumer protection law of any other jurisdiction in which you reside. Where such law applies, it prevails over this paragraph.

Creators receive their earnings from each completed transaction after Vocograph deducts its platform commission. The current commission rate is 12% of the product price per completed transaction. This rate is displayed in your creator dashboard and settings at all times and is published at vocograph.com/fees. Vocograph reserves the right to change the commission rate with at least 30 days' advance notice, as described in Section 19. The commission rate in effect at the time a request is submitted applies to that transaction; rate changes are never retroactive to already-submitted requests. Creator payouts are processed through Stripe Connect and are governed by the separate Creator Agreement and Stripe's Connected Account Agreement.

Applicable sales tax, VAT, GST, or other transaction taxes may be added to your purchase price at checkout depending on your jurisdiction and applicable tax law. Vocograph reserves the right to collect and remit such taxes as required.

Vocograph's payment infrastructure depends on the continued operation of Stripe. In the event that Stripe independently suspends or terminates Vocograph's platform account or restricts our ability to process payments, pending authorization holds may be voided or otherwise affected in ways outside of Vocograph's control. Vocograph shall not be liable to any user for losses, including loss of pending payments or payouts, that result directly from Stripe's actions, except to the extent of amounts actually collected and held by Vocograph at the time of the event.

All intellectual property comprising the Platform — including but not limited to the Vocograph name, logo, brand identity, the digital collectible card design and layout, waveform visualization technology, software, source code, databases, user interface design, and all associated trade secrets and proprietary methods — is owned exclusively by Vocograph or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and trade secret law.

Your use of the Platform does not grant you any license or right to use Vocograph's brand, logo, trademarks, or technology for any purpose. You may not reproduce, distribute, modify, reverse engineer, create derivative works from, publicly display, or commercially exploit any element of the Platform without our express prior written consent. Where Vocograph makes available a means by which a collectible may be made publicly available through the Platform, use of that means in accordance with these Terms constitutes the consent required by the preceding sentence, for the public display of the collectible card design and layout as part of that collectible and for no other purpose. That consent extends to no other element of the Platform, is limited to display of the collectible as assembled by the Platform, and does not permit reproduction, distribution, modification, or commercial exploitation of the card design or of any other element of the Platform.

To facilitate rights management, authenticity verification, and delivery tracking, Vocograph may embed metadata within delivered audio and video files and collectible images. Such metadata may include the creator's name, the order identifier, the fan's display name, a platform watermark, the delivery date, and other identifying information. The embedding of this metadata is a feature of the Platform's delivery infrastructure and does not alter, diminish, or transfer any underlying ownership rights of the creator in their recording or of the fan in content they have uploaded. You agree not to remove, alter, or obscure any embedded metadata or platform watermarks in delivered collectibles.

Vocograph provides a hosting service within the meaning of Article 3(g)(iii) of Regulation (EU) 2022/2065 (the Digital Services Act). Content submitted by fans and creators is stored, and where applicable transmitted, at the request and at the direction of those users. Vocograph does not select, review, approve, or verify the rights position of user-submitted content before it is stored or delivered, and is under no general obligation to monitor the content it stores or to seek facts or circumstances indicating illegal activity, as provided by Article 8 of that Regulation. Nothing in these Terms waives or limits any exemption from liability available to Vocograph under Articles 4 to 6 of that Regulation or under the law of France.

Any person or entity may notify Vocograph that specific content on the Platform is illegal, including content that infringes copyright, trademark, a right of publicity, image rights, personality rights, or moral rights. Notices may be submitted by electronic mail to [email protected] and should be sufficiently precise and adequately substantiated. A notice should contain: (a) a sufficiently substantiated explanation of the reasons why the person or entity submitting it alleges the content to be illegal; (b) a clear indication of the exact electronic location of that content, such as the exact address or addresses at which it may be found, together with any further information needed to identify it, which for an audio or video recording or for an image forming part of a collectible may include the order reference, the creator concerned, and the passage or timestamp of the recording or the part of the image at issue; (c) the name and electronic mail address of the person or entity submitting the notice, except where the notice concerns an offence referred to in Articles 3 to 7 of Directive 2011/93/EU; and (d) a statement confirming the good-faith belief of the person or entity submitting the notice that the information and allegations contained in it are accurate and complete. Vocograph may act on a notice that does not contain every element listed above, and may ask the notifying party to supply anything missing before doing so.

Vocograph will confirm receipt of a notice to the notifying party without undue delay where an electronic mail address has been provided, will process notices and take decisions on the content to which they relate in a timely, diligent, non-arbitrary, and objective manner, and will notify the notifying party of its decision and of the redress available in respect of that decision. Under Article 16(3) of the Digital Services Act, a notice gives rise to actual knowledge or awareness for the purposes of Article 6 of that Regulation, in respect of the specific item of content concerned, where it allows a diligent provider of hosting services to identify the illegality of that content without a detailed legal examination.

Where Vocograph removes content, disables access to it, demotes it, or otherwise restricts it, or suspends or terminates an account, on the ground that content is illegal or is incompatible with these Terms, Vocograph will provide the user who submitted that content with a clear and specific statement of reasons, to the extent and in the circumstances required by Article 17 of the Digital Services Act. That statement will identify the restriction imposed and, where applicable, its territorial scope and duration, the facts and circumstances relied on in reaching the decision, whether automated means were used in taking it, the contractual or legal ground relied on, and the redress available. Section 14 of these Terms describes the appeal route available in respect of such a decision.

Separately and in addition, Vocograph responds to notices submitted under the Digital Millennium Copyright Act, 17 U.S.C. § 512, in respect of claims arising under United States copyright law. Notices under that Act should be sent to Vocograph Legal at [email protected]. A valid notice under that Act must include: (a) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the allegedly infringing material and information reasonably sufficient to allow us to locate it on the Platform; (d) your contact information, including name, address, telephone number, and email address; (e) a statement that you have a good-faith belief that use of the identified material is not authorized by the copyright owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on behalf of the copyright owner.

If you believe that content you submitted was wrongly removed in response to a notice under the Digital Millennium Copyright Act, you may file a counter-notice with Vocograph Legal at [email protected]. A valid counter-notice must include: (a) your physical or electronic signature; (b) identification of the removed material and its location prior to removal; (c) a statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification; (d) your name, address, and telephone number; and (e) a statement consenting to jurisdiction of the federal district court for the judicial district in which your address is located, or if outside the United States, for any judicial district in which Vocograph may be found. A counter-notice is available only in respect of a removal made in response to a notice under that Act, and is not the route for contesting a decision taken on any other ground; Section 14 of these Terms governs those decisions.

The Digital Millennium Copyright Act addresses copyright only, and provides no counter-notice procedure for any other right. Claims of trademark infringement, violation of a right of publicity or of image rights, infringement of moral rights, misappropriation of a persona, and all other claims that content is illegal are handled under the notice-and-action mechanism described above rather than under that Act.

Vocograph maintains a repeat infringer policy. Users who are the subject of three or more valid notices of infringement are subject to account termination; Vocograph will review each such case in its discretion, taking into account whether a counter-notice or an appeal has been filed and upheld and whether termination is a proportionate response, before making a termination decision. Users who Vocograph otherwise determines to be repeat or willful infringers are likewise subject to account termination. Vocograph may also suspend, for a reasonable period and after having issued a prior warning, the processing of notices submitted by any person or entity that frequently submits notices that are manifestly unfounded.

Vocograph reserves the right, at its sole discretion and without prior notice or liability, to remove any content, suspend any account, restrict any feature access, or permanently terminate any user's account for any reason, including but not limited to violation of these Terms, conduct that we determine is harmful to other users, the Platform, or third parties, or simply as a result of our business decisions.

If your account is terminated while you have a pending unfulfilled order — whether as a fan with an active request or a creator with a pending unfulfilled order — those pending orders will be automatically cancelled and any outstanding payment authorization holds on fans' payment methods will be released. Creators terminated for any reason retain the right to receive disbursement of amounts already earned from fulfilled, captured orders that are pending their next payout cycle through Stripe Connect. Only amounts associated with unfulfilled orders that have not yet been captured may be withheld pending cancellation and release of the corresponding fan holds. Notwithstanding the foregoing, Vocograph may withhold earned disbursements during an active investigation into fraud, chargeback manipulation, or material misrepresentation by the creator, to the extent permitted by applicable law and the Creator Agreement.

Vocograph reserves the right to access, review, and act upon all user-generated content stored on or transmitted through the Platform — including personal messages and custom request text supplied in connection with requests, fan-uploaded photos, and creator voice recordings — for purposes of enforcing these Terms, resolving disputes between users, complying with legal process, and preventing harm. This content is private from other users of the Platform but is not private from Vocograph. By using the Platform, you consent to this access.

Vocograph offers a good-faith, best-efforts appeal process for users who believe their account was suspended or content was removed in error. To initiate an appeal, contact [email protected] with a detailed explanation. We will review appeals in the order received but cannot guarantee a specific timeline or outcome. Except where applicable law requires Vocograph to give a statement of reasons — including where Article 17 of Regulation (EU) 2022/2065 requires one, as described in Section 13 of these Terms, and where a creator is a business user entitled to a statement of reasons under Regulation (EU) 2019/1150 — Vocograph is not obligated to provide reasons for moderation decisions and shall not be liable for any loss — including loss of access to collectibles, unfulfilled orders, or account data — resulting from a suspension or termination. A termination for violation of these Terms does not entitle you to any refund, except as required by applicable mandatory consumer protection law.

THE VOCOGRAPH PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VOCOGRAPH EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

VOCOGRAPH MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, AS TO: (A) THE QUALITY, CREATIVITY, ACCURACY, OR SATISFACTION OF ANY VOICE AUTOGRAPH CREATED BY A CREATOR; (B) THE RESPONSE RATE, FULFILLMENT RATE, OR TIMELINESS OF ANY CREATOR; (C) THE CONTINUOUS, UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION OF THE PLATFORM; (D) THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION ON THE PLATFORM; (E) THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (F) THAT ANY DEFECTS IN THE PLATFORM WILL BE CORRECTED; (G) THAT ANY CUSTOM REQUEST YOU SUBMIT WILL BE READ, FOLLOWED, ADOPTED IN WHOLE OR IN PART, OR RESPONDED TO IN THE MANNER YOU INTENDED; OR (H) THAT ANY STATEMENT A CREATOR MAKES ABOUT THE REQUESTS THEY ACCEPT OR HOW THEY WILL RESPOND TO THEM IS ACCURATE, COMPLETE, OR WILL BE HONORED.

VOCOGRAPH DOES NOT VERIFY THE IDENTITY, CREDENTIALS, PROFESSIONAL STATUS, OR CLAIMED AFFILIATION OF ANY CREATOR. A CREATOR'S REPRESENTATION THAT THEY ARE A PARTICULAR ARTIST, PERFORMER, OR PUBLIC FIGURE IS THE CREATOR'S OWN REPRESENTATION SOLELY, AND VOCOGRAPH MAKES NO WARRANTY OF AUTHENTICITY. YOU RELY ON SUCH REPRESENTATIONS AT YOUR OWN RISK.

VOCOGRAPH DOES NOT REVIEW, APPROVE, EDIT, MODERATE, OR OTHERWISE ASSESS CUSTOM REQUEST TEXT BEFORE IT IS TRANSMITTED TO A CREATOR, AND DOES NOT ASSESS ANY DELIVERED RECORDING AGAINST THE REQUEST IT RESPONDED TO. THE PLATFORM SUPPLIES THE MEANS BY WHICH A REQUEST IS SENT AND A RECORDING IS RETURNED. WHETHER A CREATOR ACTS ON A REQUEST, AND HOW, IS DETERMINED SOLELY BY THAT CREATOR. NO CLAUSE OF THESE TERMS SHOULD BE READ AS A REPRESENTATION THAT VOCOGRAPH SUPERVISES, GUARANTEES, OR PROCURES ANY CREATOR'S PERFORMANCE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. IF YOU ARE LOCATED IN SUCH A JURISDICTION, SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS UNDER APPLICABLE LOCAL LAW.

NOTHING IN THIS SECTION EXCLUDES OR LIMITS THE STATUTORY GUARANTEES THAT APPLY TO YOU AS A CONSUMER AND THAT CANNOT BE EXCLUDED BY AGREEMENT, INCLUDING THE LEGAL GUARANTEE OF CONFORMITY AND THE GUARANTEE AGAINST HIDDEN DEFECTS UNDER FRENCH LAW, AND THE CORRESPONDING GUARANTEES UNDER THE LAW OF ANY OTHER COUNTRY IN WHICH YOU HAVE YOUR HABITUAL RESIDENCE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VOCOGRAPH'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM — WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY — SHALL NOT EXCEED THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO VOCOGRAPH DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL VOCOGRAPH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, LOSS OF ACCESS TO DIGITAL COLLECTIBLES, EMOTIONAL DISTRESS, OR COST OF SUBSTITUTE GOODS OR SERVICES, EVEN IF VOCOGRAPH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WITHOUT LIMITING THE FOREGOING, VOCOGRAPH SHALL NOT BE LIABLE FOR: (A) ANY LOSS OF ACCESS TO YOUR DIGITAL COLLECTIBLES RESULTING FROM PLATFORM SHUTDOWN, DISCONTINUATION, OR CHANGE IN SERVICE; (B) OUTAGES, DATA LOSS, OR CORRUPTION CAUSED BY THIRD-PARTY INFRASTRUCTURE PROVIDERS INCLUDING CLOUDFLARE R2, SUPABASE, OR AWS; (C) ANY SUSPENSION, RESTRICTION, OR TERMINATION OF VOCOGRAPH'S STRIPE ACCOUNT RESULTING IN VOIDED PAYMENT HOLDS, DELAYED PAYOUTS, OR LOSS OF FUNDS; OR (D) ANY ACTS OR OMISSIONS OF CREATORS OR FANS.

WITHOUT LIMITING THE FOREGOING AND SUBJECT TO THE PARAGRAPH BELOW, VOCOGRAPH SHALL NOT BE LIABLE FOR ANY CLAIM ARISING FROM OR RELATING TO A CUSTOM REQUEST, INCLUDING: A CREATOR'S REFUSAL, FAILURE, OR OMISSION TO ACT ON A REQUEST; A CREATOR'S PARTIAL, ALTERED, PARAPHRASED, OR OTHERWISE DIFFERENT RESPONSE TO A REQUEST; A CREATOR'S FAILURE TO OBSERVE ANY LIMIT, RULE, OR STATEMENT THAT CREATOR THEMSELVES MADE ABOUT REQUESTS; THE TRANSMISSION TO A CREATOR OF REQUEST TEXT THAT A FAN LATER REGRETS OR WISHES TO WITHDRAW; OR ANY CONSEQUENCE OF REQUEST TEXT HAVING BEEN RECORDED AND DELIVERED AS SUBMITTED.

NOTWITHSTANDING THE ABOVE: IF YOU ARE A CONSUMER LOCATED IN THE EUROPEAN UNION OR A JURISDICTION WHOSE MANDATORY CONSUMER PROTECTION LAWS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF LIABILITY (INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR FRAUDULENT MISREPRESENTATION), NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE VOCOGRAPH'S LIABILITY TO THE EXTENT SUCH LIMITATION OR EXCLUSION IS PROHIBITED BY MANDATORY APPLICABLE LAW. EU AND UK CONSUMERS RETAIN ALL STATUTORY RIGHTS THAT CANNOT BE WAIVED BY CONTRACT.

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Vocograph and its founders, officers, employees, agents, contractors, licensors, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Platform or any service obtained through the Platform; (b) any content you submit, upload, create, or deliver through the Platform; (c) your violation of these Terms or any applicable law or regulation; (d) your infringement of any intellectual property right, privacy right, or other right of any person or entity; or (e) your breach of any representation or warranty made in these Terms.

Without limiting the generality of the above, this indemnification obligation specifically covers claims arising from the following scenarios: a creator delivering a voice autograph that contains defamatory statements about an identifiable third party; a fan uploading a photo of a third party without that person's consent; a fan uploading a photograph, illustration, artwork, or other image in which a third party holds copyright or any other right; a creator supplying, for use on the creator's profile or in connection with any offering, a photograph, illustration, artwork, character design, still frame, logo, or other image in which a third party holds copyright, trademark, or any other right, including material drawn from any film, television programme, animation, video game, or other production in which the creator performed or was engaged; a creator impersonating another artist, celebrity, or public figure in their recording; a fan submitting a personal message or custom request text that requests harmful, fraudulent, or unlawful content involving a third party; a fan submitting custom request text that causes a delivered recording to reproduce, perform, or substantially replicate a third party's copyrighted work, protected character, or protected persona; a fan submitting custom request text that names, describes, or is directed at an identifiable third party without that person's consent; and a creator accepting payment off-Platform in circumvention of these Terms.

Vocograph reserves the right, at its own expense and in its sole discretion, to assume exclusive control of the defense and settlement of any matter subject to indemnification by you. You agree to cooperate fully with Vocograph in the defense of any such claim. You may not settle any such claim without Vocograph's prior written consent.

These Terms and any dispute arising out of or relating to them or your use of the Platform are governed by and construed in accordance with the laws of France, without regard to its conflict of law rules. Vocograph is established in France. If you are a consumer, this choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of the country in which you have your habitual residence. Where the mandatory consumer protection law of your country of residence gives you a right or a remedy that these Terms do not, or gives it to you on terms more favourable to you, that law applies to you in place of this Section to the extent of the difference.

Before starting any formal proceeding, we ask that you contact us at [email protected] describing the dispute, so that we can try to resolve it with you directly. Nothing in this paragraph prevents you from exercising any right you have to go to court or to any competent authority at any time.

For users located in the European Union: if you are a consumer, you may bring proceedings against Vocograph either in the courts of France or in the courts for the place where you are domiciled, and Vocograph will bring any proceedings against you only in the courts for the place where you are domiciled. The arbitration provisions set out below for users located in the United States do not apply to you and are not enforceable against you. Nothing in these Terms limits any mandatory consumer right you hold under the law of your EU member state, including your rights under Directive (EU) 2019/770 and Directive 2011/83/EU as implemented in that member state. If you are a consumer resident in an EU member state other than France, the European Consumer Centre in your country of residence can assist you with a cross-border complaint. The European Commission's Online Dispute Resolution platform, to which online traders were previously required to link, was permanently closed on 20 July 2025 and is no longer available to any consumer.

For users located in the United Kingdom: if you are a consumer, the choice of French law above does not deprive you of the protection of the mandatory rules of the law of the part of the United Kingdom in which you are resident. In particular, Part 2 of the Consumer Rights Act 2015 applies to this contract despite the choice of French law where the contract has a close connection with the United Kingdom, and your rights under Part 1 of that Act in respect of digital content are unaffected by these Terms. You may bring proceedings against Vocograph in the courts of the part of the United Kingdom in which you are domiciled — England and Wales, Scotland, or Northern Ireland, as applicable — and Vocograph will bring any proceedings against you in those courts. The arbitration provisions set out below for users located in the United States do not apply to you and are not enforceable against you as a consumer. The European Commission's Online Dispute Resolution platform is not available to consumers in the United Kingdom and has in any event been permanently closed. Vocograph does not currently participate in a certified alternative dispute resolution scheme in the United Kingdom; if we cannot resolve your complaint directly you may seek advice from Citizens Advice and you may bring a claim in court, including through the small claims track.

For users located in the United States: the following provisions apply to you in place of the jurisdiction provisions above. Before initiating any formal dispute resolution proceeding, you agree to provide Vocograph with written notice of your dispute at [email protected] and to engage in a 30-day informal good-faith negotiation period. If the dispute is not resolved within that period, it shall be submitted to binding individual arbitration administered by the American Arbitration Association ("AAA"). For consumer disputes, the AAA Consumer Arbitration Rules then in effect shall apply; for business-to-business disputes, the AAA Commercial Arbitration Rules then in effect shall apply. The arbitration shall be conducted in English, and any in-person hearing shall be held in the county of your residence unless you and Vocograph agree otherwise. The arbitrator's decision shall be final and binding. This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. For any arbitration claim where the total amount in dispute is $10,000 or less, Vocograph will pay all AAA filing fees, administrative fees, and arbitrator compensation, regardless of the outcome. For claims exceeding $10,000, AAA fee allocation shall be governed by the applicable AAA rules. YOU AND VOCOGRAPH EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm, and claims within the jurisdictional limits of a small claims court may be brought in small claims court in the county of your residence without first engaging in informal negotiation or arbitration. Nothing in this paragraph limits any right or remedy available to you under mandatory United States federal or state consumer protection law.

For users located in any other jurisdiction: the choice of French law and the jurisdiction of the courts of France set out above apply to you, except that where the mandatory consumer protection law of your country of residence gives you the right to bring proceedings before the courts of that country, or otherwise supersedes a contractual choice of law or forum, that law applies to the extent required.

Subject to the paragraphs above, and to any mandatory rule of the law of your country of residence, the courts of France have jurisdiction over any dispute arising out of or relating to these Terms or your use of the Platform. Nothing in this Section prevents either party from applying to any court of competent jurisdiction for interim or protective relief.

If any provision of this Section is held to be unenforceable as to you or as to a particular claim, that holding does not affect the remainder of this Section, or the application of this Section to any other user or any other claim. If the waiver of class, collective, and representative proceedings in the paragraph applicable to users located in the United States is held to be unenforceable as to a particular claim, that claim shall be severed from the arbitration and brought in a court of competent jurisdiction, and all remaining claims shall proceed in arbitration.

Vocograph reserves the right to modify, update, or replace these Terms at any time in our sole discretion. We may change any aspect of the Platform, including its features, rules, pricing structure, and policies, at any time. For material changes to these Terms — including any change that expands a user's liability or obligations, reduces a user's rights or remedies, imposes new or increased fees, modifies the arbitration or dispute resolution provisions, alters the limitations of liability, or changes creator payout terms — we will provide at least 30 days' advance notice to registered users via notice posted on the Platform and at vocograph.com/fees where applicable. We will also endeavor to notify registered users by email, but email delivery is not guaranteed and does not affect the validity of the notice. Non-material changes or clarifications may be made without prior notice.

The version date of the currently applicable Terms is tracked in our database and displayed in the Platform. Your continued use of the Platform after the effective date of any updated Terms constitutes your acceptance of those updated Terms. If you do not agree to the updated Terms, you must stop using the Platform before the effective date.

For creators specifically: if a material change to these Terms imposes a new or increased fee, modifies payout terms, or materially alters your obligations as a creator, you will receive advance notice as described above. If you do not accept the updated Terms, you may close your creator account and withdraw any available earnings through Stripe Connect before the effective date of the change. Continued use of the creator account after the effective date constitutes acceptance of the new terms.

For general legal inquiries, Terms of Service questions, privacy matters, and account disputes, please contact Vocograph at: [email protected]. We endeavor to respond to all legal inquiries within 10 business days, though we cannot guarantee a specific response timeline. Response times may be longer for complex matters or during periods of high volume.

For notices that content on the Platform is illegal, and for notices and counter-notices under the Digital Millennium Copyright Act, contact Vocograph Legal at [email protected]. This address is also Vocograph's point of contact for the purposes of Articles 11 and 12 of Regulation (EU) 2022/2065, and communications sent to it are received and handled by a person rather than solely by automated means. Notices must meet the requirements set forth in Section 13 of these Terms to be valid.

For official legal notices that are intended to have formal legal effect — including notices of breach, pre-litigation demands, and service of process — notices must be delivered in writing to [email protected] with a subject line clearly stating "FORMAL LEGAL NOTICE" and must include the full name, address, and contact information of the sending party or their legal representative. Notices sent by email are deemed received on the date they are sent to the correct address, provided no delivery failure notification is received. Vocograph's failure to respond to any communication does not constitute a waiver of any right.

Vocograph does not guarantee that the Platform will be available at all times or that access will be uninterrupted, error-free, or free from technical failures. We reserve the right to perform maintenance, implement updates, or temporarily suspend service at any time without prior notice, and we shall not be liable for any disruption or loss arising from such interruptions.

Vocograph does not guarantee the perpetual availability of the Platform or your digital collectibles. The Platform may be permanently discontinued at any time. In the event of a planned permanent discontinuation of the Platform, Vocograph will use commercially reasonable efforts to provide at least 90 days' advance notice to registered users via notice posted on the Platform and, where practicable, by email, and to make all delivered digital collectibles available for download by their respective owners during that notice period. However, this commitment is a statement of intent and does not constitute a binding obligation or warranty of any kind. Vocograph's ability to honor this commitment may be limited by financial, legal, or operational circumstances beyond its control.

Your digital collectibles are stored using third-party cloud infrastructure, including Cloudflare R2 object storage. Availability and integrity of stored files depends on the continued operation of these third-party services. Vocograph is not responsible for data loss, corruption, or inaccessibility caused by third-party infrastructure failures, service changes, or outages. We encourage you to download and retain personal copies of your delivered voice autograph collectibles for safekeeping. Vocograph shall not be liable for any loss of access to collectibles resulting from Platform shutdown, cloud storage outages, or any other cause.

Vocograph shall not be liable to you or to any third party for any failure or delay in the performance of our obligations under these Terms to the extent that such failure or delay arises from causes beyond our reasonable control, including but not limited to: outages, failures, or degraded performance of third-party infrastructure services including AWS, Cloudflare, Supabase, Stripe, or other providers upon which the Platform depends; acts of government, regulatory orders, or changes in applicable law that make operation of the Platform unlawful or commercially impracticable; natural disasters, pandemics, or other acts of God; cyberattacks, distributed denial-of-service attacks, ransomware, or other malicious interference with Platform operations; or widespread internet infrastructure failures.

In the event that a force majeure event prevents the fulfillment of a pending voice autograph order — whether because the Platform becomes inaccessible or because the processing infrastructure is unavailable — any outstanding payment authorization holds associated with unfulfilled orders will be released to the extent technically feasible, and neither Vocograph nor the creator shall bear further liability to the fan in connection with that order. If a force majeure event affects the Platform for an extended period, Vocograph may, at its sole discretion, suspend, modify, or terminate the Platform's operations, and this shall not constitute a breach of these Terms.